Even if the no-password-entry-granted has been apparently fixed in the meanwhile, a “we know it, we had problems/were maintaining/etc” would have been nice to receive from them.

But, this is their non-answer.

Thank you for your interest in Convergys’ Remote Agent program. At this time we are limiting the scope of our program to selected/certain states and country.  We will continue to review locations for future rollouts.

Please also note that they do not specify which states and countries they scope their program at this time. What about my request of knowing companies they can recommend/not?

Well no urther comments are worth it. Keep you posted.

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Uhm, I am now afraid they offer commission only opportunities but I cannot say as they do not specify it on their website.

It is worth it investigate further…replied them, keep you posted.

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Also, this time you can address your query to a real name and surname person at their HR department.

Keep you posted.

UPDATE: record reply from them too (not from the HR person indicated into their website). See this post for details.

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The hire independent contractors living in Canada for phone interviews to Canada and the USA.

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In addition this is a commission-only job and a Internet Explorer only enrollment….sigh…

I have written them asking for recommendations, as normal. Let’s see.

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To what concern the Live Operator roles, it is clear that Voicelog expects you to live in the USA:

Do I have to live in the United States to be a Live Operator?

Yes, you have to live in the United States to be a Live Operator. We are not currently accepting applications from anyone living outside of the United States.

I am not sure what entails being a verification agent, instead as there is not FAQ page for this. However, their application page expects you to enter a USA state…uhm…

If you wonder what a verification agent is, Voicelog explains:

As a Verification Agent, you will listen to recordings of sales calls to determine if the sale is valid or if there is evidence of sales fraud or undue customer confusion.

The Needed languages are: Arabic, Armenian, Bosnian, Cantonese, Chinese, Farsi, German, Indonesian, Korean, Mandarin, Persian, Polish, Somalia, Russian,Turkish, Ukrainian, Vietnamese or Yugoslavian

Anyhow, I have written them asking  confirmation of the above and if they can recommend me to any other company which hires outside the USA (as usual) and await for their reply.

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Gosh are they respecting privacy…not!

That’s not all: my question is not there; my account contains nothing.

I have also noted they have changed some pages on the website and now you can also contact them via a normal webform (without having to create an account). Which I did.

I also notified them about the being able to login without a password.

Dear Convergys, what about (next time) testing your system before putting it online?

Also in this case, impressive customer care software system for a company which makes customer care as its business.

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Please note that at today (3 days after my inquiries) this is the sole reply I got! Well, not a good customer service for companies which have customer care as they core business!

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Similarly to Convergys, they have obliged me to email via a webform create an account as I wanted to contact them and provided a reference number and ensured that they will reply within the net business day.

But, unlike Convergys, they offer job opportunities to the USA residents only.

Let’s wait for their reply.

UPDATE: They have answered in record time. See my other post.

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Do you hire Agents who reside outside of the United States?

Yes, we are able to contract with individuals from anywhere in the world; however, many call center projects are limited to US residents due to telecommunications expenses.

Of course, I will apply. Let’s see what happens.

No email to them. I might be writing when/if they refuse my candidature.

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