This is very weird: as  in their autoreply, Convergys (similarly to West at home) gave me a reference number and a link to access my account and my question online, I went to the login page and – first surprise – the login is granted (2nd time I click on the login button) without asking for a password!

Gosh are they respecting privacy…not!

That’s not all: my question is not there; my account contains nothing.

I have also noted they have changed some pages on the website and now you can also contact them via a normal webform (without having to create an account). Which I did.

I also notified them about the being able to login without a password.

Dear Convergys, what about (next time) testing your system before putting it online?

Also in this case, impressive customer care software system for a company which makes customer care as its business.

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